Reference

Terms & Conditions For Your Account

svip6 h5 Terms & Conditions set the rules for opening, using and protecting your account in Indonesia.

Account eligibilityPayment matchingPolicy access
svip6 h5 Terms & Conditions For Your Account
HELP WITH TERMS

Get Clear Answers About Policy Steps

A policy question should not leave you guessing about your account or payment record. We provide a direct support route for questions about these Terms & Conditions, including phone verification, wallet ownership…

Policy questions Ask us to explain a clause in the Terms & Conditions, including account eligibility, phone verification or access wording. Share the section title and your account identifier so we can connect the answer to your actual account path without requesting your password.
Wallet status If DANA, OVO, GoPay or QRIS status does not match your account record, contact support with the transaction date and reference. We can explain the matching rule, request a receipt and identify whether another account step is needed.
Account access For a locked login, phone verification question or request to close your account, use our account support route. We first confirm account ownership, then explain the relevant Terms & Conditions and the next action available under local law.
YOUR POLICY RECORD

How We Handle Data And Account Changes

We keep policy handling tied to practical account events rather than vague promises. Phone verification helps us connect a login to the correct account, while payment references help us trace DANA, QRIS…

Account data

We use the details you submit to create and maintain your account, confirm phone access and respond to policy requests. Keep your name and contact details current so a later account check does not rely on outdated information.

Cookies

Cookies can preserve a session and remember selected settings while you move between account pages. Your browser controls let you remove or restrict them, although clearing session cookies may require you to sign in again.

Login security

You are responsible for keeping your password and verification device private. If you notice an unfamiliar login or cannot access your phone, contact us promptly so we can check the account record before further access.

Payment records

We may retain transaction references for DANA, OVO, GoPay, QRIS, virtual account and bank transfer activity. These references help us reconcile status and answer a receipt question without asking you to share a password.

Policy changes

When we change these Terms & Conditions, we place the new wording on the policy page and show its effective date. Read the updated section before using your account again, especially where access depends on local law.

Change requests

To request a correction, deletion or clarification, contact support with the specific account detail and reason. We may need to confirm ownership first, then tell you what can be changed and what records must remain for legal duties.

Terms & Conditions Questions You May Search

These Terms & Conditions answers cover the account decisions most likely to matter before you open an account. We keep each answer tied to a real action, such as phone confirmation, payment matching, cookie control or a request sent to support. If your situation is not listed, contact us with the relevant section and account detail. Access remains subject to local law and the policy wording shown on this page.

They explain account creation, phone verification, credential security, payment matching, policy changes and account closure. You must provide accurate details and use the account lawfully. Access depends on local law, so read the current wording before entering the lobby or sending a transaction.

Yes, we may require phone verification before account access or when an account check is needed. Use a phone number you control and keep it available for security messages. If your number changes, contact support before relying on the old verification path.

The payment name and account details should match the transaction record you submit. We may request a reference or receipt when status is unclear. The Terms & Conditions do not remove a wallet provider's own rules, and access depends on local law.

We can update the policy when account, payment or legal requirements change. We publish the revised wording with an effective date on this page. Review the change before continuing to use your account, particularly if it affects verification or access.

We may retain account, security and transaction references for administration, dispute handling and legal duties. This can include phone verification records and payment references for QRIS, wallet, virtual account or bank transfer activity. Contact support to ask about a specific record.

Contact support with your account identifier, the correction you need or your closure request. We may confirm ownership before acting. We then explain the available step and any records that must remain for legal duties under the current Terms & Conditions.

Send support the section title, your account identifier and the question you want answered. Do not include your password or full payment credentials. We can clarify the clause, check a related account step and explain whether access is available where local law permits.